Accessibility
Accessibility
The following guidance and information has been created in order to help guests with additional needs have an enjoyable and unforgettable experience at Puxton Park.
- We're providing information to guests before they visit.
- Ensuring that purchasing tickets and entering Puxton Park is as smooth as possible
- Reviewing our ride accessibility policies
We are committed to providing an enjoyable and safe visit for all our guests. Please visit the reception desk for further information or assistance throughout your visit or call 01934523500.
Puxton Park offers a great day out for all the family with wide level pathways throughout making the park easily accessible for wheelchair users. There are also parking spaces reserved for Blue Badge holders closer to the entrance and flat easy access to the park and all indoor areas. There are also accessible toilets in all rest rooms.
Public Transport
The park is accessible by the X1 bus, which runs every 30 minutes from Bristol and Weston-super-Mare. There is a bus stop at the end of the driveway (approximately 10 minutes’ walk to reception.)
Puxton Park is situated on the A370 in Hewish, 5 minutes from Junction 21 motorway exit.
Booking Carer Tickets
Guests who have the following documentation are entitled to one named free carer ticket, however, the guest with the disability will require a discounted ticket (concession) and any further members of their party will pay full price.
Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket office when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:
- Nimbus Access Card
- Carer’s Allowance Letter: A letter from the Department for Work and Pensions (DWP) confirming the receipt of Carer’s Allowance.
- Disability Living Allowance (DLA) / Personal Independence Payment (PIP): An award letter or ‘statement of entitlement’, dated in the last 12 months, indicating that the person being cared for receives the higher or enhanced rate. (Bank statements are not accepted).
- Attendance Allowance Letter: A letter showing that the person being cared for receives Attendance Allowance.
- BD8 or CVI Certificate: A certificate issued to individuals who are registered as severely sight impaired (blind).
- Council Card: An identification card issued by the County or City Council to indicate the holder has a recognised disability. (e.g. The Bristol Pink Card).
- Letter from a Medical Professional: A letter from a GP, consultant, or other medical professional stating that the individual requires a carer for mobility, learning, SEN, or other health reasons.
Disabled guests who have a specific need for a second helper/carer can request another free ticket, but will need to show that they have a need for a second carer by providing suitable proof, namely a letter from a school, GP or hospital consultant detailing why the second carer is required.
The Access Nimbus Card
The Access Card has been developed in response to frustrations shared by both individuals requiring additional assistance and businesses trying to support with any additional requirements.
We are proud to be a farm park that provides engaging and educational experiences for guests of all ages, backgrounds, and abilities – and we have invested in equipment that reflects the need for attractions that support accessibility requirements.
Attractions: The Process
As it stands; the Access Card is the only system that allows guests with additional needs to bypass a queue, therefore, to provide the best accommodation we can, it is important that the process involved is understood:
- When approaching an attraction, gain the attention of the attendant, via the exit route of each attraction and wait at the gate.
- The attendant will need to request to see the access card for the guest before allowing them through the exit gate onto the attraction (Specifically the symbol to the right).
- In nearly all cases the guest will need to board the attraction with their carer.
Parking
Car parking is free. The main car park has facilities for approximately 260 cars plus a further 11 designated disabled spaces. The route to the main car park is well lit. An overflow grass car park is used during peak times and has spaces for further 400 cars.
Access from the designated disabled parking spaces to the main entrance is on concrete and from all other areas on tarmac or hard core. The grounds at Puxton Park are suitable for wheelchair and disabled users. On arrival, we have several disabled parking spaces situated near the entrance to the park reception and farm shop. Access from the designated disabled parking spaces to the main entrance is on concrete and from all other areas on tarmac or hard core. The grounds at Puxton Park are suitable for wheelchair and disabled users.
Toilets
We also have many disabled toilets on site, one in the playbarn, one behind reception, one in the party rooms, one in the Animal Discovery Barn and one in the Meadows restaurant.
Wheelchair Hire
Accessible Attractions
Miniature Train
Our Miniature train is accessible for wheelchair users and free for all to enjoy. The train runs throughout the year from the custom built Puxton Station and takes guests on a tour around the lake, farmlands and conservation area within the park.
Tractor Rides
Our tractor rides are also a firm favourite with all visitors and accessible for wheelchair users. The on board commentary from our expert animal team makes this fun and informative! They’ll tell you all about our working farm, the dairy parlour, cheese factory and other fun facts about the park.
Ability Wheelchair Trampoline
This flush fitted trampoline is a great recent addition to the park and can be used by all regardless of ability and age. The bevelled edges on both sides act as ramps allowing wheelchair users to move on and off the springy surface easily. Keeping safety a high priority the trampoline has been designed to eliminate any finger or hand traps and has rubber edging and no hard surfaces.
Ability Roundabout
Our ground level roundabout is accessible for wheelchair users and other visitors to use together to encourage team work and social interaction. Suitable for electric and manual wheelchairs.
Animal Encounters
Our daily Animal Encounters sessions at 11am & 3pm, offer all visitors a chance to get close to our smaller park animals and can be a wonderful interactive, social, physical and emotional experience for all.
