The following guidance and information has been created in order to help guests with additional needs have an enjoyable and unforgettable experience at Puxton Park.
- We're providing information to guests before they visit.
- Ensuring that purchasing tickets and entering Puxton Park is as smooth as possible
- Reviewing our ride accessibility policies
We are committed to providing an enjoyable and safe visit for all our guests. Please visit the reception desk for further information or assistance throughout your visit or call 01934523500.
Puxton Park offers a great day out for all the family with wide level pathways throughout making the park easily accessible for wheelchair users. There are also parking spaces reserved for Blue Badge holders closer to the entrance and flat easy access to the park and all indoor areas. There are also accessible toilets in all rest rooms.
The park is accessible by the X1 bus, which runs every 30 minutes from Bristol and Weston-super-Mare. There is a bus stop at the end of the driveway (approximately 10 minutes’ walk to reception.)
Puxton Park is situated on the A370 in Hewish, 5 minutes from Junction 21 motorway exit.
Booking Carer Tickets
Guests who have the following documentation are entitled to one named free carer ticket, however, the guest with the disability will require a discounted ticket (concession) and any further members of their party will pay full price.
Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket office when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
- A local authority registration document which is local to the attraction where it is being submitted
- A recognised Assistance Dog ID Card
- Credibility’s Access Card
Disabled guests who have a specific need for a second helper/carer can request another free ticket, but will need to show that they have a need for a second carer by providing suitable proof, namely a letter from a school, GP or hospital consultant detailing why the second carer is required.
The Access Nimbus Card
The Access Card has been developed in response to frustrations shared by both individuals requiring additional assistance and businesses trying to support with any additional requirements.
We are proud to be a farm park that provides engaging and educational experiences for guests of all ages, backgrounds, and abilities – and we have invested in equipment that reflects the need for attractions that support accessibility requirements.
Attractions: The Process
As it stands; the Access Card is the only system that allows guests with additional needs to bypass a queue, therefore, to provide the best accommodation we can, it is important that the process involved is understood:
- When approaching an attraction, gain the attention of the attendant, via the exit route of each attraction and wait at the gate.
- The attendant will need to request to see the access card for the guest before allowing them through the exit gate onto the attraction (Specifically the symbol to the right).
- In nearly all cases the guest will need to board the attraction with their carer.
Car parking is free. The main car park has facilities for approximately 260 cars plus a further 11 designated disabled spaces. The route to the main car park is well lit. An overflow grass car park is used during peak times and has spaces for further 400 cars.
Access from the designated disabled parking spaces to the main entrance is on concrete and from all other areas on tarmac or hard core. The grounds at Puxton Park are suitable for wheelchair and disabled users. On arrival, we have several disabled parking spaces situated near the entrance to the park reception and farm shop. Access from the designated disabled parking spaces to the main entrance is on concrete and from all other areas on tarmac or hard core. The grounds at Puxton Park are suitable for wheelchair and disabled users.
We also have many disabled toilets on site, one in the playbarn, one behind reception, one in the party rooms, one in the Animal Discovery Barn and one in the Meadows restaurant.
Our tractor rides are also a firm favourite with all visitors and accessible for wheelchair users. The on board commentary from our expert animal team makes this fun and informative! They’ll tell you all about our working farm, the dairy parlour, cheese factory and other fun facts about the park.
Ability Wheelchair Trampoline
This flush fitted trampoline is a great recent addition to the park and can be used by all regardless of ability and age. The bevelled edges on both sides act as ramps allowing wheelchair users to move on and off the springy surface easily. Keeping safety a high priority the trampoline has been designed to eliminate any finger or hand traps and has rubber edging and no hard surfaces.