Admission & Refund Policy

This legal notice applies to all purchases made by you through the website under the domain name (the 'website').

By choosing to purchase products through the website you are entering into an agreement with Puxton Ltd., whose registered business premise is Puxton Park, Cowslip Lane, Hewish, N. Somerset BS24 6AH

The online Puxton Park Shop is owned and managed wholly by Puxton Ltd, as an additional service to customers.

1. Purchase of tickets for PUXTON PARK. A 'ticket', also known as an 'e-ticket' for the purpose of electronic sale, is a product that allows entry to PUXTON PARK for the purpose of visiting the attraction during the period of which the ticket was purchased.

Tickets are valid for the opening times stated.

2a. Classes of ticket holders. For the purposes of online ticket sales the following definitions shall apply:

Adult Ticket: A person aged from 16 years old to 60 years old (inclusive). Child Ticket: A person aged from 2 years old to 15 years old (inclusive). Named carer: The named carer comes in for free when accompanied by a paying registered disabled visitor.

2b. Issue of tickets. On successful payment of your ticket(s), PUXTON PARK shall provide a portal whereby your may print your ticket(s) via our website. Access to the ticket printing facility shall be made available until your ticket has been accepted for the purpose for which it was purchased, or such time whereby the validity of the ticket no longer exists, at which time the facility shall be removed without further notice.

It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate, and that your email account is set up to accept emails from our domain:

We are only responsible for issuing tickets in accordance with the information you provide.

2c. Ticket purchase and validity. Payments for tickets are non-refundable, except for in exceptional circumstances and only at the discretion of PUXTON PARK. Tickets are valid only for the duration specified on the ticket at time of purchase or transaction confirmation. Puxton Park is not able to change or re-date tickets. We cannot refund or transfer tickets due to bad weather.

On arrival at PUXTON PARK, the following will be required in order to validate a ticket purchased through our website, please bring your tickets to reception:

Appropriate proof of entitlement to any discounted ticket rate claimed (proof of essential carer status etc).

A legible printout of your ticket or the booking number. The payment card used to purchase the ticket through this website may or may not be required for verification but PUXTON PARK requests that ticket holders bring such on each and every visit.

Please note: discount vouchers cannot be used for online tickets and cannot be redeemed at the Ticket Office once tickets have been purchased online.

PUXTON PARK reserves the right to charge the normal admission rates to any person not able to validate their ticket in the above manner.

Any additional persons wishing to enter with a ticket holder will be required to pay the normal entry rates.

If there is a significant queue then please see the Pre-paid & Season Ticket staff patrolling the queue on busy days to gain fast track admission. Please hand your tickets in to this member of staff or the Ticket Office.

2d. Resale. No ticket may be resold without the prior written consent of PUXTON PARK. If any person attempts to enter PUXTON PARK with a ticket that has been resold without PUXTON PARK's written consent, PUXTON PARK may refuse entry and no compensation is payable to that person by PUXTON PARK.

2e. Access to PUXTON PARK. Children under 16 must be accompanied by an adult.

Unfortunately, no dogs are allowed at the park. Unless a recognised assistance dog.

PUXTON PARK reserves the right, in its absolute discretion, to refuse entry into or remove from the site, any person. This includes but is not limited to a person who:

Has behaved in a manner which, in the opinion of PUXTON PARK has, or is likely to, adversely affect the enjoyment of other visitors. Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace. Is or appears to be under the influence of drugs or alcohol.

2f. Site closure. PUXTON PARK reserves the right to close or remove any part of an exhibition deemed faulty or unsafe, and indeed close access to the entire site for a temporary or indefinite period. Should such closure be necessary, a ticket exchange or refund may be arranged at the discretion of PUXTON PARK.

3. Purchase of Keeper Experiences. Specifications on the website of the Experiences offered by PUXTON PARK are not intended to be binding and are intended only to give a general description of the products.

PUXTON PARK reserves the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality of the Experience.

PUXTON PARK warrants that it has the right to supply all products offered by it on the website and that the products will substantially comply with their description.

In all other respects, and to the maximum extent permissible, PUXTON PARK makes no other guarantees or promises about the Experiences, and any implied guarantees are excluded.

Please see the Keeper Experience Terms and Conditions.

4a. Availability, prices and information of products. PUXTON PARK does not promise that a Keeper Experience is necessarily available on a specific date, and all products are offered for sale subject to availability. The price of the products shall be the price listed on the website on the date of your order (inclusive of VAT but exclusive of any booking fees and postage/delivery charges which, if applicable, are payable by you).

All prices displayed on the website are quoted in UK pounds sterling and must be paid in full, including fees and delivery charges, except where discounts are offered as detailed on the website.

4b. Purchasing. When you submit your order for payment, PUXTON PARK will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order and if PUXTON PARK accepts your offer they shall supply you, subject to availability, with the quantity and specification of products set out in your order.

If PUXTON PARK accepts your offer they shall confirm the transaction online via the internet or by email and such confirmation shall be PUXTON PARK's acceptance of the contract between the parties.

4c. Delivery. All products requiring postal delivery will be delivered to the address that you indicate during the checkout process and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.

Any times quoted for delivery are approximate only and time shall not be of the essence. PUXTON PARK shall not be liable for any delay in delivery of the products.

4d. Cancellation and returns. PUXTON PARK wants you to be completely satisfied with your purchases.

Puxton Park operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. Tickets are valid only for the date they are booked and cannot be transferred to another date. We cannot refund tickets for the reason of adverse weather conditions. Refunds will only be considered in exceptional circumstances and at the discretion of the director.

5. Personal data. PUXTON PARK will process your personal data in accordance with all relevant UK data protection legislation.

PUXTON PARK does not share personal information with third parties, unless required to do so by UK law. Any personal data that is provided to PUXTON PARK in the course of any transaction with you shall be processed in accordance with PUXTON PARK's general terms and conditions of use of the website.

6. Limitation of liability. PUXTON PARK's liability to you is limited to refunding the price of the products as per the terms set out in Points 2 and 5 and their subsections. PUXTON PARK is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale.

For the avoidance of doubt nothing in these terms and conditions of sale shall serve to exclude or limit PUXTON PARK's liability in respect of death or personal injury caused by PUXTON PARK's negligence or the negligence of its officers or employees.

7. Changes to the terms and conditions of sale. Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.

8. Law and jurisdiction. These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

9. Comments and complaints. If you have any comments or complaints to make about purchases made through the website, please send them to

For the safety and enjoyment of all our visitors, please note and adhere to the following Park rules:

This is a strictly a no smoking site: There is a designated smoking area across the bridge, opposite the main entrance. Please use the ashtrays provided as cigarette butts can pollute the river and disturb wildlife.

Children under 16 must be accompanied by a supervising adult at all times within the park.

Children must be accompanied at all times and must be supervised by a responsible adult. Parents and guardians know their child's capabilities and behaviour best and should ensure an appropriate level of supervision to reflect this.

No wheels (scooters, bikes, Heelies, roller skates/blades, skate boards etc) please in any area of the Park. Buggies, prams and wheelchairs are welcome.

Assistance/Guide dogs only in the Park. There is a dog walking area near the park, ask our staff for details.

After handling our animals, please ensure you wash your hands thoroughly with soap and water, especially before consuming food. Wash stations are situated throughout the Park.

BBQ's and other potential fire hazards are not permitted for use within park grounds.

All play equipment is used solely at your own risk. Please read and adhere to safety signs before using any of our equipment.

Puxton Ltd advise bringing socks, long sleeved tops and trousers for children wishing to use the play equipment. These items can be bought on reception at the time of your visit (if stock is available). We recommend to bring wellies in the winter months and a sun hat and sun cream in the sunnier summer months. These are all available from the Farm Shop on your visit (if stock is available). A change of clothes might be advisable if you wish to use any water activities.

Un-acceptable or anti-social behaviour shall lead to immediate expulsion from the Park, without a refund. Members of our staff will not tolerate abusive behaviour or violence from any member of the public (adult, teenager or child). You may be removed from the premises without a refund, banned from returning and/or the Police will be called.

If using a camera to record your time with us, please respect the privacy of other members of the public.

Puxton Park Ltd shall not be liable for the loss, theft, damage or otherwise of personal belongings, either in the Park or in our car parks.

CCTV cameras are in operation and all images are recorded for the purposes of prevention of crime and the safeguarding of children

We thank you for your co-operation.

10. Food Delivery Services and External Take-Away

Puxton Ltd. reserves the right to deny entry from food deliver services and external take-away items within our park. Customers are encouraged to utilise our on-site catering facilities or bring their own home-made picnics.