Admission & Refund Policy


This policy applies to all purchases made via our website at www.puxton.co.uk.

By purchasing from our site, you enter a contract with Puxton Ltd, registered at: Puxton Park, Cowslip Lane, Hewish, North Somerset BS24 6AH.


1. Purchase of Tickets


A ticket (also known as an e-ticket) grants entry to Puxton Park on the selected date and time.


2. Ticket Terms

2.1 Ticket Categories

  • Adult Ticket: Ages 16–60 (inclusive)
  • Child Ticket: Ages 2–15 (inclusive)
  • Family Ticket 4 people who identify as a family
  • Concession Ticket: Ages 60+ or visitors with a registered disability
  • Under 2s: Free admission
  • Carer Ticket: Free admission for carers accompanying a paying concession visitor (see Section 5)

2.2 Issuing of Tickets

Tickets will be:
  • Available to print from our website after purchase
  • Sent to your email address
Please ensure your email address is correct and able to receive our emails.

2.3 Ticket Validity & Refunds

  • Tickets are non-refundable except in exceptional circumstances
  • Valid only for the date selected
  • Not transferrable or refundable due to weather

On arrival: Please present your QR code or barcode (printed or digital) for scanning. Priority is given to those with barcodes/OR Codes ready.

2.4 Resale of Tickets

Resale without written consent from Puxton Park is prohibited. Offenders may be refused entry without refund.

2.5 Admission Rules

  • Children under 16 must be supervised by an adult aged 18+
  • No dogs permitted except for assistance dogs
  • We reserve the right to refuse entry for inappropriate or antisocial behaviour

2.6 Site Closures

We may close attractions or the site for safety or operational reasons. Refunds may be offered at our discretion.

2.7 Online Booking Fee

A £1.00 fee applies per online transaction (excludes membership bookings).

3. Availability, Pricing & Orders


3.1 Availability & Pricing

  • All prices include VAT and are shown in GBP
  • Subject to availability

3.2 Order Confirmation

Once you place an order, we will confirm by email. You are responsible for accuracy of the order details.

3.3 Delivery

Postal products are delivered to the address provided. We are not liable for delays or losses after dispatch.

3.4 Cancellations & Returns

  • Tickets are non-refundable and non-transferable
  • No refunds for poor weather
  • Refunds may be issued at our discretion in exceptional cases

4. Personal Data


Your personal data is processed in accordance with UK data protection laws.
We do not share your information unless required by law.
Please see our Privacy Policy for more information.

5. Carers Ticket Policy


5.1 Purpose
Carers supporting, above and beyond standard adult supervision, those who would be unable to visit independently due to a disability or SEN, are eligible for free admission.

5.2 Eligibility Criteria

  • The person being supported must require assistance to visit
  • They must hold a valid, paid Concession Ticket
  • Carers must remain with the individual for the duration of the visit
  • Valid proof must be presented at admission

5.3 Accepted Proof of Carer Status

Preferred: Nimbus Access Card

Alternatives (dated within 12 months):

  • Carer’s Allowance Letter (DWP)
  • DLA or PIP award letter (showing higher/enhanced rate)
  • Attendance Allowance letter
  • BD8 or CVI certificate
  • Council-issued disability ID (e.g. Bristol Pink Card)
  • Letter from a medical professional stating the need for a carer
Not accepted: Bank statements or Blue Badges
5.4 Procedure
Present your documentation at the Admissions Desk. If eligible, a Carer Ticket will be issued.

Please visit our Accessibility page for more information

6. Limitation of Liability


Our liability is limited to the price of your ticket. We are not liable for indirect or consequential loss. This does not affect your rights in the event of death or personal injury caused by our negligence.

7. Changes to Terms


We may update these terms without notice. By continuing to use the Website, you accept any revised terms.

8. Governing Law


These terms are governed by the laws of England and Wales. Disputes will be handled by the English courts. If any clause is found invalid, the remainder shall remain in force.

9. Comments & Complaints


We value your feedback. Please email any concerns to info@puxton.co.uk.

10. Park Rules


  • No smoking (except in designated area)
  • Children under 16 must be supervised by someone aged 18+
  • No bikes, scooters, rollerblades etc. Wheelchairs, prams, and buggies are welcome
  • Only assistance dogs allowed
  • Wash hands after animal contact
  • No BBQs or open flames
  • Use play equipment at your own risk. Follow all signage
  • Dress appropriately – socks, sleeves, wellies/sun hats recommended
  • Anti-social behaviour will result in removal without refund
  • Respect other guests when taking photos
  • We are not liable for lost or stolen items
  • CCTV is in use across the site

11. Food Delivery & External Takeaways


Food deliveries and external takeaways are not permitted. Home-made picnics and our on-site catering facilities are welcome options for your visit.