01934 523500
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FAQ

Opening times; Puxton Park is open every day except Christmas Day, Boxing Day and New Year’s Day from 9.00 -5.30 Monday – Sunday. On the night of our annual Fireworks event, we close at 4pm. The farm shop and restaurant open Monday to Saturday from 9-6pm and 9-5.30 on Sunday.

 

Parking; Car parking is free, see our Access Statement for public transport and disability access.

 

Gifts and vouchers; Gift vouchers are available and are available in increments of £5. T&C’s apply.

 

Terms and Conditions

Vouchers can only be redeemed at Puxton Park and may be exchanged for goods of a higher price than the face value of the voucher on payment of the difference. If any product purchased with a gift voucher is subsequently exchanged for a product of a lower price or a refund, no change will be given. A gift voucher cannot be exchanged for cash. Please treat the vouchers as cash. Puxton Park will not accept liability for lost, stolen or damaged vouchers. Photocopies will not be accepted. Puxton Park reserves the right to amend the terms and conditions of the gift voucher at any time to take appropriate action, including the cancellation of the voucher if, at its discretion, it deems such action necessary. This does not affect your legal rights.

 

Charity requests; We ask that all charitable request are submitted formally on the letter headed paper of the organisation and showing the registered charity number clearly. Those collecting on behalf of a charity who are not employed by said organisation must send us a letter of authority from them, on letter headed paper, which clearly states who the fundraiser is and how long they are permitted to use that charities name and brand assets to collect funds or prizes. This is to prevent fraud and allow everyone a fair chance of being considered for donations.

 

Jobs and work experience; Puxton Park welcomes applications from fun people who show initiative, please email a cover letter and cv to info@puxton.co.uk. We do offer limited work experience placements, please email animals@Puxton.co.uk to check availability.

 

Who can buy memberships; Anyone can purchase a membership in full, as a gift or for themselves. However, if you want to set up a monthly membership, it must be set up by the individual named on the bank details given for the direct debit, unless the membership is for a minor.

 

Rehoming of animals; We do not rehome domestic pets.

 

Baby feeding facilities; Puxton is a breast feeding friendly place. We also have a bottle warming and baby food microwave in both the McPuxton’s café and Meadow’s restaurant. Organic baby food is available to purchase in the farm shop.

 

Discounts; We offer 20% off gate fair for armed forces and ex-service men and women with their military discount card. Concession prices apply across both memberships and gate fair for over sixties. Anyone carrying a Blue Badge may come in the park for £3. All promotional discount vouchers must be produced on arrival at reception to be redeemed. Screen shots on phones will not be accepted.  Puxton Park discount vouchers cannot be used alongside concession tickets, family tickets, disabled tickets or late entry fees.

 

First aid; Many of our staff are trained in the most up to date first aid. We have a dedicated first aid room in the indoor play barn. If someone needs attention, please find a member of staff in Puxton Park branded uniform.

 

Customer Feedback; If you would like to talk to us about anything, please contact us on reception on 01934 523 500, management on 01934 523 505, Butchers on 01934 523 507, or Meadows Restaurant on 01934 523510.

 

Feeding the animals; Grass nuts are £1 from reception. All ruminant stock can be fed except the horses and donkeys, please see signage around the park for confirmation.

 

Entrance rules; Due to the family nature of Puxton Park, groups of adults or single adults with no accompanying children will not be permitted into the Park. If you are joining a group who are already within the Park please either contact them, or ask the reception staff to do a public announcement, requesting your group to come and meet you at the reception entrance. Children under 17 must be accompanied by a supervising adult at all times within the park.  Entrance to the Farm Shop and Meadows Restaurant are free and don’t abide by these rules.


Dogs; Guide dogs only in the Park. There is a dog walking area near the park, ask our staff for details. 


Smoking; In line with legal requirements Puxton Park is a totally 'No Smoking' site. There is a smoking area at the car park side of the entrance bridge.


Safety; For safety reasons, socks MUST be worn & we recommend long sleeved & trousers when using the indoor play barn to avoid friction burns.


Daily Schedules; A daily schedule and map are available on reception. Activities and events are seasonal and Puxton Park reserve the right to make adjustments to features, events & shows, and some features may not be available at the time of your visit, for example, outdoor attractions may be closed in bad weather and winter months. Facilities, animals and enclosures are subject to change. 

 

 

 

The ultimate fun-filled, all-weather experience for the whole family