Adoption Terms & Conditions

Processing Time:
Please note that it takes a minimum of 48 hours to process an adoption. You will receive an email notification when your adoption box is ready for collection at the reception.

Ownership:
All animals adopted remain the property of Puxton Park, which reserves the right to transfer them to other establishments as necessary. In such cases, adopters will be offered alternative animals.

Refunds:
Personalised adoptions are non-refundable unless there are exceptional circumstances, determined at Puxton Park’s absolute discretion.

Booking Changes:
A £10 fee (including 20% VAT) will be charged for any changes to your booking after the paperwork has been issued.

Complimentary Tickets:
Complimentary tickets do not grant entry to secondary attractions or events. They hold no monetary value and are not for resale. Any tickets found to be resold will be invalidated.

Soft Toy Inclusion:
The small soft toy included in the adoption package may not necessarily represent the adopted species.

Availability:
Adoptions are not exclusively available for any specific animal species.

Photograph Usage:
For certain species that are challenging to photograph, we reserve the right to use library shots.

Processing Time:
Please allow up to two weeks for your adoption to be processed and up to four weeks for your name to be added to the adoption board in the animal barn.

Validity Period:
Adoptions are valid for one year from the selected start date.

Ownership Continuation:
All animals adopted remain the property of Puxton Park.

Changes to Terms:
All adoptions are subject to change if circumstances require.

Data Usage:
The data you provide will only be used for its intended purposes and will not be shared with any third parties.

Data Protection:
When you enter into the animal adoption scheme, you agree for your first name and surname initial to be publicly displayed on our website and on the adoption board in the Animal Discovery Barn. We will process your data in line with our data retention policy. If you wish for the adopter name to be displayed as anonymous, please put "anonymous" as the name of the adoption recipient at check out. 

Membership Discounts:
Discounts for Puxton Park members are not applicable to adoption purchases.

Additional Costs:
Additional costs such as postage may be charged for the delivery of the Adoption Gift Box. Postage can be arranged upon request under exceptional circumstances.

Changes to Terms:
Terms and conditions are subject to change without prior notification.